FAQ

FAQ

About Products

1. Where can I get the information on product size?

Every product page includes product’s size guide and product details. Plus, because our products are sold to many countries, you need to pay attention to specific Preferences in size chart.

2. Why some products do not have material information or back image?

We are trying our best to provide completed information on every product and we promise it will be accomplished soon. We are eager to provide you with as many products as possible to satisfy your shopping needs and our fast fashion mission, and we will continue to perfect ourselves.

About Order & Payment

3. Can I use a credit card or debit card to checkout?

Yes, besides the two, Paypal and Afterpay are also available. More information please click Payment Method.

About Shipping

4. How long will I receive my package?

Normally you are expected to receive your package in 13-20 business days, except pre-sale items and items out of stock. More information please click Shipping & Delivery.

5. Why the freight is so high?

This is because the international shipping fee is higher than the domestic.

6. Why my order is not shipped after a few days?

Normally your order will be shipped in 5 business days. If not, please check whether your order includes pre-sale items.

About Discount

7. Can I use two coupons in one order?

Sorry, each order can only use one coupon. Coupon and other promotional activities and items are exclusive.

8. Where do I find your promotional activities?

Our promotional activities are placed in our homepage, so you can find them while opening our website. Plus, in our enter coupon page, available coupon will be automatically applied to give you lower order price.

9. Why my order does not enjoy free shipping?

If you do not have free shipping coupon, first you need to check whether your order is over the free-shipping amount.

About Return & Exchange

10. Can products not shipped or out of stock be exchanged or returned?

Yes, for products that are not shipped or out of stock, you can first click here to contact our customer service, and then click here to exchange or return. For products already shipped, you cannot exchange or return before you receive them.